Bill of Rights

Patients Bill of Rights & Responsibilities

Bay Community Health is committed to providing quality health care. A well-informed patient that participates in treatment decisions and communicates openly with their healthcare professionals, is a patient that will ultimately benefit greatly in their continued healthcare.

You have the Right…

To considerate and respectful treatment from your first phone call throughout your office visit and follow-up care.
To know the names and professional status of the people serving you.
To privacy/confidentiality concerning your own health care program and medical records.
To participate in choosing a form of treatment.
To consent to or refuse any care or treatment.
To examine and receive an explanation of all charges.
To receive full information and counseling or the availability of known financial resources for your health care.
To timely resolution of any questions, complaint or problem regarding OPC services and/or procedures.

You have the Responsibility…

To be honest about your medical history.
To follow health advice and instructions.
Report any significant changes in symptoms or failure to improve.
Maintain and have available an updated detailed medication list.
Provide sufficient time in making “Follow-Up” and “Annual” appointments to ensure appointment availability.
To keep appointments or provide 48 hours advance notice for cancellation.
To insure you obtain prescriptions at the time of your office visit. If a prescription refill must be called in, allow a minimum of 48 hours notice.
Allow 3-5 working days for specialty referrals.
Allow 5-7 working days for completions of forms. Forms must be completed/signed by patient; some forms will require an appointment and some forms may incur a patient fee.
Be knowledgeable and well-informed about your health insurance coverage, especially in regard to:

Prescription/Medication formularies
Preferred Lab Providers
Specialty-Care providers, policies and procedures
Non-Covered medical services
To turn-off cellular phone while in the building.
To be respectful of all other patients, visitors and staff.